Blend Support Services for Customers
We understand that there may be times in life when a customer experiences moments of vulnerability. Vulnerability affects different people in different ways, so we have support services designed to help people navigate what may be a challenging time.
How we can help
We encourage customers who may be experiencing vulnerability to tell us about their circumstances, so that we can work with them to identify how we can best support them. We treat everyone with sensitivity, dignity, respect and compassion, and work with them to provide or identify the appropriate support.
If a customer is experiencing vulnerability or affected by family violence, they can contact us on +61 2 9158 6629 or via email [email protected] to discuss the support options available.
Domestic and Family violence
We recognise that domestic and family violence (DFV) is a serious and sensitive issue. As part of our ongoing commitment to assisting customers who may be affected by it, we’ve created this document to outline ways in which we help support victims and enable them to speak out.
Financial hardship & Accessing Specialised Support Organisations
As part of our commitment to providing extra support to customers experiencing vulnerability, we aim to provide prompt financial hardship support and access to appropriate specialised support organisations that can offer more tailored assistance.
If a customer is experiencing financial hardship, they can contact us on +61 2 9158 6629 so we can confidentially discuss their situation and provide guidance on how to apply for support via our online form below.
Support may include fast-tracking financial hardship requests, showing compassion when processing financial hardship applications and providing flexibility with payments owing.
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