Notifying a Claim

Modified on Thu, 15 May at 8:27 PM

We're here to help.

Blend’s accident, sickness and travel insurance claims are handled by a specialist panel of third-party claims providers.

Our panel have significant industry experience and work closely with both us and Allied World to ensure all claims are handled in an expert manner.

The nominated claims handler will depend on the type of Blend policy you hold and the corresponding PDS code:

For Blend policies with the following PDS codes:

Blend.IPA.1124 & 0525
Blend.VNW.1124 & 0525
Blend.BTA.1124 & 0525
Blend.GPA.1124 & 0525
Blend.SPA.1124 & 0525
Blend.GPA.IFS.1124 & 0525
Blend.GPA.LIA.1124 & 0525

If your policy start date is before 1 May 2025 the claim will be notified to and managed by Corporate Services Network

If your policy start date is on or after 1 May 2025 the claim will be notified to and managed by Proclaim

For Blend policies with the following PDS codes:

Blend.GPA.Chifley.1124 & 0525
Blend.GPA2.Chifley.1124 & 0525

The claim will be notified to and managed by Employers Mutual Limited

How to notify a claim:

You must provide notification in writing within thirty (30) days of an event that is likely to give rise to a claim.

If it is not possible to notify within that time, you must notify as soon as reasonably possible.

Once notified of a claim, the relevant claims handler will provide you with a claim reference.

They will also outline what you need to provide in support of your claim to be considered.

You must fully complete and return the claim form (as relevant) and provide the supporting documentation to
them. This information can include health certificates, medical practitioners’ reports, employer reports and related evidence of the claim.

Proclaim:

email: ahclaims@proclaim.com.au

phone: +61 2 9287 1302 or 1300 552 446 (toll free)

claim forms: attached below

New Personal Accident Claim Checklist
Personal Accident & Sickness Claim Form (to be used for Individual & Group Personal Accident & Sickness policies)
TFN Declaration Form to attach together with completed claim form with new claim notification, and
Travel Insurnace Claim Form (to be used for Business Travel Insurance policies).

Corporate Services Network:

email: accountmanagement@csnet.com.au

phone: +61 2 8256 1770

claim forms: download here

Employers Mutual Limited:

email: newclaimsAH@eml.com.au

phone: +61 2 8251 9000 or 1800 469 931 (toll free)

claim forms: download here

Attachments (4)

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Proclaim New....pdf
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